All the queues have been cleared and the incident is resolved.
Impact :: Mobile Terminating (MT) Traffic: Not Impacted Mobile Originated (MO) Traffic: Not Impacted DR Notification : Not Impacted Report Manager Access : Not Impacted Report Manager Statistics : Not Impacted
Incident Start Date & Time (GMT) : 06 April 2023 07:00 GMT Incident End Date & Time (GMT) : 06 April 2023 08:25 GMT
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Apr 06, 2023 - 08:38 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Apr 06, 2023 - 08:25 UTC
Investigating
Ticket Number :: MNOC-47106 Services:: DI SMS 365(SMS)
Description :: Our internal monitoring has alerted to an incident, we are observing multiple queues built within SMSx platform. Few of our customer connected to SMSx platform may observe potential delay in delivery for MO & DR messages.
Impact :: Mobile Terminating (MT) Traffic: Not Impacted Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Report Manager Access : Not Impacted Report Manager Statistics : Not Impacted
Incident Start Date & Time (GMT) : 06 April 2023 07:00 GMT
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Apr 06, 2023 - 07:50 UTC
This incident affected: Sinch DI Services (SMS 365 Operator RoW).