DI MMS 365 – MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-43870

Incident Report for Sinch

Resolved

MM7 Queues built within our platform have cleared and traffic is processing normally.
We will continue to monitor.

Impact ::
Mobile Terminating (MT) Traffic: No impact
Mobile Originated (MO) Traffic: No impact
DR Notification : No impact

Incident Start Date & Time (GMT) : 25-Oct-2022 14:20 Hrs.
Incident Start Date & Time (GMT) : 26-Oct-2022 07:20 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Posted Oct 26, 2022 - 07:53 UTC

Update

We are continuing to work on a fix for this issue.

Posted Oct 26, 2022 - 01:09 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 25, 2022 - 21:35 UTC

Investigating

Ticket Number : : MNOC-43870
Services :: DI MMS 365 – MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

We will update on further improvements.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery

Incident Start Date & Time (GMT) : 25-Oct-2022 14:20 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Posted Oct 25, 2022 - 15:01 UTC

This incident affected: Sinch DI Services (MM4 (MMS 365)).