Sinch Elastic SIP Trunking - Incident on US East Region Voice Termination

Incident Report for Sinch

Resolved

The incident has been resolved. All services are working as expected.

Posted Oct 20, 2025 - 21:44 UTC

Monitoring

A fix has been implemented and we are actively monitoring.

Posted Oct 20, 2025 - 19:28 UTC

Investigating

Sinch is currently investigating reports of call completion issues on the Elastic SIP Trunking Platform. This is impacting voice termination calls that are sent to US East Region. Internal teams are actively engaged to resolve the issue. Updates will be provided as soon as possible.

We appreciate your patience and apologize for any inconvenience.

Posted Oct 20, 2025 - 19:11 UTC

This incident affected: Elastic SIP Trunking (API, Outbound Calling, International Calling, 9-1-1 / Emergency Services).