Calling Degradation - US East

Incident Report for Sinch

Resolved

Dear Client,

We are writing to inform you that this incident is now resolved.

Incident start time: 2021-12-07 17:10 UTC
Incident end time: 2021-12-08 00:30 UTC

This issue was caused due to degradation on our cloud hosting providers platform.

If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com

Sincerely,
Sinch
Posted Dec 08, 2021 - 08:58 UTC

Update

We are continuing to investigate this issue.
Posted Dec 07, 2021 - 17:47 UTC

Investigating

Dear Client,

We are writing to inform you that we are currently observing performance degradation affecting our Calling Service toward US East.

Incident start time: 2021-12-07 17:10 UTC
Incident end time: TBA

We appreciate your patience and apologize for any inconvenience experienced while this is being worked on.

Please, contact support@sinch.com should you require further information or assistance.
Posted Dec 07, 2021 - 17:46 UTC
This incident affected: Voice (Phone Calling (PSTN)).