DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT#MNOC-37433

Incident Report for Sinch

Resolved

All queues have been cleared and traffic is resumed back to normal.
We will continue to monitor the traffic.

Incident Start Date & Time (GMT) : 11 February 2022 19:00 Hrs.
Incident Start Date & Time (GMT) : 12 February 2022 05:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Posted Feb 12, 2022 - 05:49 UTC

Update

MM7 queues built within our platform are due to high traffic.
However, we observe queues decreasing gradually. We will update on further improvements.

Posted Feb 12, 2022 - 01:26 UTC

Identified

MM7 queues built within our platform are due to high traffic.
However, we observe queues decreasing gradually. We will update on further improvements.

Posted Feb 11, 2022 - 22:35 UTC

Investigating

Ticket Number :: MNOC-37433
Services:: DI MMS 365 - MM7

Description ::

Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 11 February 2022 19:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Posted Feb 11, 2022 - 19:41 UTC

This incident affected: Sinch DI Services (MM4 (MMS 365)).