DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-41105

Incident Report for Sinch

Resolved

All the queues are cleared and the issue has been resolved.

Incident Start Date & Time (GMT) : 7 July 2022 13:50 Hrs.
Incident End Date & Time (GMT) : 8 July 2022 03:35 Hrs.
Posted Jul 08, 2022 - 03:45 UTC

Update

The queues are observed due to high traffic and currently queues are decreasing.
We will continue to monitor and update on further improvements
Posted Jul 08, 2022 - 03:15 UTC

Update

We have investigated and found that queues are due to high traffic.

Currently queues are decreasing. We will continue to monitor and update further
Posted Jul 08, 2022 - 01:16 UTC

Update

We have investigated and found that queues are due to high traffic.

Currently queues are decreasing. We will continue to monitor and update further.
Posted Jul 07, 2022 - 22:41 UTC

Update

We have investigated and found that queues are due to high traffic.

Currently queues are decreasing. We will continue to monitor and update further.
Posted Jul 07, 2022 - 20:32 UTC

Identified

We investigated and found that queues are due to high traffic. Currently queues are decreasing. We will continue to monitor and update further.
Posted Jul 07, 2022 - 17:28 UTC

Investigating

Ticket Number :: MNOC-41105
Services:: DI MMS 365 - MM7

Description ::

Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

We will update on further progress.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery

Incident Start Date & Time (GMT) : 7 July 2022 13:50 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Posted Jul 07, 2022 - 14:45 UTC
This incident affected: Sinch DI Services (MM4 (MMS 365)).