DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | MNOC-39142

Incident Report for Sinch

Resolved

The queues are cleared and the issue has been resolved.

Incident Start Date & Time (GMT) :18 April 2022 14:55 Hrs.
Incident End Date & Time (GMT) :18 April 2022 17:45 Hrs.
Posted Apr 18, 2022 - 17:53 UTC

Identified

The queues are due to high traffic and are reducing gradually.
We will update on further progress.
Posted Apr 18, 2022 - 16:02 UTC

Investigating

Ticket Number :: MNOC-39142
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) :18 April 2022 14:55 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Posted Apr 18, 2022 - 15:15 UTC
This incident affected: Sinch DI Services (MM4 (MMS 365)).