Delivery Issue Belgium - Proximus

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2026-09-27 22:01 UTC
Incident End Time: 2026-09-28 02:00 UTC

Posted Sep 28, 2026 - 02:08 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 28, 2026 - 01:34 UTC

Identified

The carrier has confirmed a degradation on their end, and they are currently working on resolving the issue.

As soon as we have any updates, they will be shared accordingly.

Posted Sep 27, 2026 - 23:51 UTC

Investigating

We are currently observing delivery issues in Belgium - Proximus

Incident Start Time: 2026-09-27 22:01 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.

Posted Sep 27, 2026 - 22:49 UTC

This incident affected: External Connectivity (SMS - EMEA).