DI SMS 365 | Enterprise Messaging | Delay in delivery of MT Traffic towards Core Telecom in United Kingdom

Incident Report for Sinch

Resolved

Ticket Number :: NA
Services:: DI SMS 365

Description ::
We no longer observe connectivity issue for Core Telecom in United Kingdom.
Traffic has been resumed back to normal.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : NA
Extranet : NA

Incident Start Date & Time (GMT) : 6-Sep-2022 15:00 Hrs.
Incident End Date & Time (GMT) : 6-Sep-2022 16:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Posted Sep 06, 2022 - 17:24 UTC

Investigating

Ticket Number :: NA
Services:: DI SMS 365

Description ::
• Sinch DI Monitoring NOC is currently observing connectivity issue for Core Telecom in United Kingdom.
• Our customers may observe potential delay in delivery of traffic bound towards the same.
• Sinch DI Support team is currently working on high priority to resolve this issue.
• Sinch DI Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Not impacted
DR Notification : Not impacted
Message Manager: : Not impacted
Extranet : Not impacted

Incident Start Date & Time (GMT) : 6-Sep-2022 15:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Posted Sep 06, 2022 - 15:10 UTC