Delivery Issue Colombia - Telefonica

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2025-11-24 05:05 UTC
Incident End Time: 2025-11-26 09:36 UTC
Posted Nov 26, 2025 - 10:13 UTC

Update

We are continuing to investigate this issue.
Posted Nov 25, 2025 - 07:57 UTC

Update

We are continuing to investigate this issue.
Posted Nov 24, 2025 - 23:38 UTC

Update

We are continuing to investigate this issue.
Posted Nov 24, 2025 - 15:03 UTC

Update

We are continuing to investigate this issue.
Posted Nov 24, 2025 - 10:05 UTC

Update

We are continuing to investigate this issue.
Posted Nov 24, 2025 - 07:07 UTC

Investigating

We are currently observing delivery issues in Colombia - Telefonica.

Incident Start Time: 2025-11-24 05:05 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Posted Nov 24, 2025 - 05:53 UTC
This incident affected: External Connectivity (SMS - LATAM).