Delivery Issues - Sprint USA

Incident Report for Sinch

Resolved

This incident has been resolved.

Posted Jun 10, 2020 - 17:46 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 10, 2020 - 17:08 UTC

Investigating

Dear Client, 

We are writing to inform you that we are observing delivery issues towards Sprint US

Impact: Clients may experience delayed or rejected Short code MO and MT traffic from & towards Sprint US.

 Incident start time: 2020-06-10 14:05 UTC

We appreciate your patience and apologise for any inconvenience experienced while we are working with the operator to resolve this issue. 

Please contact support@sinch.com should you require further information or assistance

Posted Jun 10, 2020 - 14:34 UTC

This incident affected: External Connectivity (SMS - US - ShortCode, SMS - US - Toll Free).