Delivery Issue Canada - ICE Wireles

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2026-08-20 02:44 UTC
Incident End Time: 2026-09-01 07:47 UTC

Posted Sep 02, 2026 - 03:56 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 01, 2026 - 08:43 UTC

Update

We are continuing to investigate this issue.

Posted Aug 31, 2026 - 23:05 UTC

Update

We are continuing to investigate this issue.

Posted Aug 30, 2026 - 22:08 UTC

Update

We are continuing to investigate this issue.

Posted Aug 29, 2026 - 21:05 UTC

Update

We are continuing to investigate this issue.

Posted Aug 28, 2026 - 20:32 UTC

Update

We are continuing to investigate this issue.

Posted Aug 27, 2026 - 20:28 UTC

Update

We are continuing to investigate this issue.

Posted Aug 26, 2026 - 20:25 UTC

Update

We are continuing to investigate this issue.

Posted Aug 25, 2026 - 20:22 UTC

Update

We are continuing to investigate this issue.

Posted Aug 25, 2026 - 12:11 UTC

Update

We are continuing to investigate this issue.

Posted Aug 24, 2026 - 11:21 UTC

Update

We are continuing to investigate this issue.

Posted Aug 23, 2026 - 09:12 UTC

Update

We are continuing to investigate this issue.

Posted Aug 22, 2026 - 08:05 UTC

Update

We are continuing to investigate this issue.

Posted Aug 21, 2026 - 07:48 UTC

Update

We are continuing to investigate this issue.

Posted Aug 20, 2026 - 20:05 UTC

Update

We are continuing to investigate this issue.

Posted Aug 20, 2026 - 11:57 UTC

Update

We are continuing to investigate this issue.

Posted Aug 20, 2026 - 08:31 UTC

Update

We are continuing to investigate this issue.

Posted Aug 20, 2026 - 06:50 UTC

Investigating

We are currently observing delivery issues in Canada - ICE Wireless.

Incident Start Time: 2026-08-20 02:44 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.

Posted Aug 20, 2026 - 05:28 UTC

This incident affected: External Connectivity (SMS - CA - ShortCode).