We are writing to inform you that this incident has been resolved.
Incident Start Time: 2020-11-23 12:50 UTC Incident Restoration Time: 2020-12-02 14:10 UTC Incident End Time: 2020-12-03 15:18 UTC
Please, contact support@sinch.com should you require further information or assistance.
Posted Dec 03, 2020 - 15:25 UTC
Monitoring
Dear client,
We are writing to inform you that the traffic towards Vodafone Germany has normalized. We are currently monitoring the behavior of the route.
Incident Start Time: 2020-11-23 12:50 UTC Incident Restoration Time: 2020-12-02 14:10 UTC Incident End Time: TBD
If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Posted Dec 03, 2020 - 09:04 UTC
Update
We are continuing to investigate this issue.
Posted Nov 23, 2020 - 14:03 UTC
Investigating
We are writing to inform you that we are currently observing delivery issues towards Vodafone Germany. The operator is currently working to resolve the issue.
Incident Start Time: 2020-11-23 12:50 UTC
Impact: Clients may observe delayed or failed MTs towards Vodafone Germany.
We appreciate your patience while this is being worked on. If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Posted Nov 23, 2020 - 13:25 UTC
This incident affected: Verification (Flash Call Verification, SMS Verification) and Connectivity by region (SMS - EMEA).