We are continuing to monitor for any further issues.
Posted Nov 20, 2020 - 02:37 UTC
Update
We are continuing to monitor for any further issues.
Posted Nov 20, 2020 - 02:36 UTC
Monitoring
Dear Client,
The ISP has now confirmed that the issues are now resolved on their side. There were intermittent disconnects during this period. We had a period from 01:06 UTC to 01:31 UTC where connection was stable. Around 01:37 UTC the IPs behind the FQDNs were pointed to the secondary working DC which should have mitigated this if clients are using FQDNs honoring DNS.
Start Time: 2020-11-20 00:57 UTC End Time: 2020-11-20 01:57 UTC
We appreciate your patience while our engineers worked to restore functionality.
Please contact support@sinch.com should you require further information or assistance.
Posted Nov 20, 2020 - 02:28 UTC
Update
We are continuing to investigate this issue.
Posted Nov 20, 2020 - 02:25 UTC
Investigating
We are currently experiencing a performance degradation EU3 site. It is advised that clients connect to our redundant EU1 site for the duration of this issue.