DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages |TT#MNOC-41000

Incident Report for Sinch

Resolved

This incident has been resolved.

Posted Jul 03, 2022 - 22:34 UTC

Investigating

Ticket Number :: MNOC-41000
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform due to high traffic.
This would potentially cause delay in delivery for Multimedia messages. However, we observe the queues gradually decreasing.
We will continue to monitor and update on further improvements.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 3 July 2022 19:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Posted Jul 03, 2022 - 19:27 UTC

This incident affected: Sinch DI Services (MM4 (MMS 365)).