We are continuing to see a stable performance from the Analytic feature and we consider this incident resolved.
Start Time: 2021-03-17 06:55 UTC Resolution Time: 2021-03-19 14:15 UTC End Time: 2021-03-19 21:15 UTC
We apologize for any inconvenience this may cause you and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Posted Mar 19, 2021 - 21:25 UTC
Monitoring
Our engineers have implemented a fix and we are monitoring the stability of the Analytics feature.
Start Time: 2021-03-17 06:55 UTC Resolution Time: 2021-03-19 14:15 UTC End Time: TBD
Posted Mar 19, 2021 - 14:19 UTC
Investigating
Dear Client,
We are writing to inform you that we are experiencing a service degradation for the Analytics feature on our CCP (Cloud customer portal, Dashboard.sinch.com).
Start Time: 2021-03-17 06:55 UTC
Impact: Clients may experience issues loading Analytics
Our engineers are working to restore service as soon as possible.
We apologize for any inconvenience this may cause you and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Posted Mar 17, 2021 - 16:11 UTC
This incident affected: Dashboard.sinch.com (Analytics).