We wish to inform that the delay in delivery if DR messages has been resolved. The messages are getting delivered without delay. We have taken necessary steps to fix this issue.
Incident Start Date & Time (GMT) : Tue 20th Feb 2024 16:20 Hrs. Incident End Date & Time (GMT) : Tue 20th Feb 2024 22:45 Hrs.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Feb 20, 2024 - 22:56 UTC
Investigating
Ticket Number :: MNOC-52038 Services:: DI SMS 365 (SMSx)
Description :: Our Monitoring NOC is observing messages being piled and gradually being delivered with delays due to the large inflow of volume from customers. Few of our customers may observe delays in delivery for DR messages. MT traffic is not affected by this situation. We can confirm there are no incidents impacting the overall availability of the service.
Impact :: Mobile Terminating (MT) Traffic: Not Impacted Mobile Originated (MO) Traffic: Not Impacted DR Notification : Potential Delay in delivery Report Manager Access : Not Impacted Report Manager Statistics : Not Impacted
Incident Start Date & Time (GMT) : Tue 20th Feb 2024 16:20 Hrs.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Feb 20, 2024 - 16:41 UTC
This incident affected: Sinch DI Services (SMS 365 Operator US).