Delivery issues - Vodafone Egypt

Incident Report for Sinch

Resolved

Dear Client,

We are writing to inform you that this incident has been resolved.

Incident Start Time: 2021-12-26 11:15 UTC
Incident End Time: 2021-12-27 07:35 UTC

If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com

Posted Dec 27, 2021 - 09:45 UTC

Update

We are continuing to investigate this issue.

Posted Dec 26, 2021 - 16:21 UTC

Investigating

Dear Client,

We are writing to inform you that we are currently observing delivery issues towards Vodafone Egypt.

Incident Start Time: 2021-12-26 11:15 UTC
Incident End Time: TBD

Impact: Clients may observe delayed or failed MTs towards Vodafone Egypt.

We appreciate your patience and apologize for any inconvenience experienced while we are working with the operator to resolve this issue.

Please contact support@sinch.com should you require further information or assistance.

Posted Dec 26, 2021 - 12:07 UTC

This incident affected: External Connectivity (SMS - APAC).