Our monitoring over past 30 minutes reflects traffic both incoming and outgoing over MMS remains normal and stable. We believe service is normal. Few of our customers' messages are still in queue and are being gradually cleared over the next few hours. We assure there were no message loss during this incident period.
Incident End Date & Time (GMT) : 14 Aug 2024, 03:45 Hrs.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Aug 14, 2024 - 03:46 UTC
Update
Dear Clients,
Customers that reported dip in incoming MMS volume of messages should see improved inflow over past 15 minutes. We are hearing reports from our customers that traffic inflow remains high and is consistent.
We are continuing to monitor and triage the cause but so far we did not see any errors or time-outs or network level issues.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Aug 14, 2024 - 01:59 UTC
Investigating
Ticket Number :: MNOC-54944 Services:: DI MMS 365 (MM4)
Description ::
Dear Clients,
Few of our customers have reported that they are not seeing inflowing MMS volume from Sinch and therefore, volume of inflow has reduced. There are no indications of issues with outgoing MMS volume.
Sinch Support Groups are actively investigating this report on priority. We would continue to update as soon as we make progress.
Impact ::
Mobile Terminating (MT) Traffic: Delay in delivery. Mobile Originated (MO) Traffic: Not Impacted. DR Notification : Not Impacted. Report Manager Access : Not Impacted. Report Manager Statistics : Not Impacted.
Incident Start Date & Time (GMT) : 13 Aug 2024, 19:30 Hrs.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Aug 14, 2024 - 01:26 UTC
This incident affected: Sinch DI Services (MM4 (MMS 365)).