Messaging Service Degradation (APAC / EU)

Incident Report for Sinch

Resolved

Dear Client,

We are writing to retroactively inform you of an incident affecting Sinch Engage messaging and social channel functionality across the APAC and EU regions.

Incident Start Time: 2026-03-12 14:55 UTC
Incident End Time: 2026-03-12 16:00 UTC

Clients using the service on the affected regions may have experienced:
- Slow loading of the Social Channels page
- WhatsApp senders not appearing in the sender configuration
- Delays or intermittent issues with messaging services

Functionality has been restored and no further issues should be observed.

We appreciate your patience and apologize for any inconveniences experienced as a result of this issue.

Posted Mar 12, 2026 - 16:32 UTC

This incident affected: Sinch Engage (The Hub).