DI SMS 365 | Enterprise Messaging | CMP Portal Inaccessible | TT#MNOC-46546

Incident Report for Sinch

Resolved

The issue is resolved and CMP portal is accessible now.
We will continue to monitor.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : Not Impacted
CMP Portal : CMP Portal accessible

Incident Start Date & Time (GMT) : 12 March 2023 07:00 Hrs.
Incident End Date & Time (GMT) : 12 March 2023 08:15 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Posted Mar 12, 2023 - 08:19 UTC

Investigating

Ticket Number :: MNOC-46546
Services:: DI SMS 365

Description ::
• Currently we are facing issue on Sinch DI CMP portal.
• Sinch Support team is working actively to resolve CMP portal issue.
• Customers may not be able launch campaigns through CMP portal.
• We will continue to follow up with our internal support group and will keep you posted on this incident.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Not Impacted
Message Manager: : Not Impacted
CMP Portal : CMP Portal Inaccessible

Incident Start Date & Time (GMT) : 12 March 2023 07:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Posted Mar 12, 2023 - 07:15 UTC