Delivery Issue - Sprint USA

Incident Report for Sinch

Resolved

Dear Client, 

We are writing to inform you that we are observing normalized traffic towards Sprint US.

 Incident start time: 2020-06-09 18:38 UTC
 Incident restoration time: 2020-06-09 19:25 UTC
 Incident end time: 2020-06-10 00:25 UTC

Please contact support@sinch.com should you require further information or assistance

Posted Jun 10, 2020 - 01:24 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 09, 2020 - 20:11 UTC

Investigating

Dear Client, 

We are writing to inform you that we are observing delivery issues towards Sprint US

Impact: Clients may experience delayed or rejected Shortcode traffic from & towards Sprint US.

 Incident start time: 2020-06-09 18:38 UTC

We appreciate your patience and apologize for any inconvenience experienced while we are working with the operator to resolve this issue. 

Please contact support@sinch.com should you require further information or assistance

Posted Jun 09, 2020 - 19:10 UTC

This incident affected: External Connectivity (SMS - US - ShortCode, SMS - US - Toll Free).