Delivery Issue - Claro Brazil

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2023-07-31 04:40 UTC
Incident End Time: 2023-07-31 06:43 UTC
Posted Jul 31, 2023 - 08:30 UTC

Monitoring

The main SMSC at the operator is available again. We are currently seeing no issues but will keep close monitoring on the issue.
Posted Jul 31, 2023 - 07:08 UTC

Investigating

We are currently observing delivery issues towards Brazil - Claro Brazil

Incident Start Time: 2023-07-31 04:40 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
Posted Jul 31, 2023 - 05:26 UTC
This incident affected: Verification (SMS Verification) and External Connectivity (SMS - LATAM).