DI SMS 365 | Enterprise Messaging | Delay in delivery of MO, MT and DLR Traffic towards Core Telecom UK in United Kingdom

Incident Report for Sinch

Resolved

Our support teams have verified and confirmed the issue is resolved.
We will continue to monitor the traffic.

Incident Start Date & Time (GMT) : 21-July-2021 16:30 Hrs.
Incident End Date & Time (GMT) : 22-July-2021 07:30 Hrs.

Posted Jul 22, 2021 - 17:51 UTC

Update

We are still following up with our partner regarding this incident.

Monitoring NOC will provide an update once we have any response.

Posted Jul 22, 2021 - 03:52 UTC

Update

We are continuing to investigate this issue. We will update on further progress made.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Posted Jul 21, 2021 - 20:20 UTC

Investigating

Ticket Number :: NA
Services:: DI SMS 365

Description ::

• Sinch DI Monitoring NOC is currently observing connectivity issue for Core Telecom UK in United Kingdom.
• Our customers may observe potential delay in delivery of traffic bound towards the same.
• Sinch DI Support team is currently working on high priority to resolve this issue.
• Sinch DI Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not impacted
Extranet : Not impacted

Incident Start Date & Time (GMT) : 21-July-2021 16:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Posted Jul 21, 2021 - 17:20 UTC