Description :: We observed a brief queueing on our platform impacting MO traffic. The queues have cleared and there is no traffic impact currently. We will continue to monitor.
Impact :: Mobile Terminating (MT) Traffic: Not impacted Mobile Originated (MO) Traffic: Not impacted DR Notification : Not impacted Report Manager Access : Not impacted Report Manager Statistics : Not impacted
Incident Start Date & Time (GMT) : 12 July 2022 15:00 Hrs. Incident End Date & Time (GMT) : 12 July 2022 17:15 Hrs.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Jul 12, 2022 - 18:42 UTC
Investigating
Ticket Number :: MNOC-41234 Services:: SMSx,
Description :: 1. DI internal monitoring team has observed MO queue built up within the platform. 2. There will be slight delay in MO traffic delivery from SDI platform.
Impact :: Mobile Terminating (MT) Traffic: Not impacted Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Not impacted Report Manager Access : Not impacted Report Manager Statistics : Not impacted
Incident Start Date & Time (GMT) : 12 July 2022 15:00 Hrs.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Jul 12, 2022 - 15:36 UTC
This incident affected: Sinch DI Services (SMS 365 Operator RoW).