We have not observed any issues since our previous update. This issue has been resolved.
First Incident start time: 2023-07-05 13:53 UTC First Incident restoration time: 2023-07-05 14:20 UTC
Second Incident start time: 2023-07-05 15:44 UTC Second Incident restoration time: 2023-07-05 15:46 UTC
Incident end time: 2023-07-05 16:10 UTC
Posted Jul 06, 2023 - 06:32 UTC
Update
The disturbance has again stabilized, and we are currently not observing any remaining impact. We are closely monitoring the stability.
Impact: Clients may have experienced connectivity issues towards US3, and a subset of clients may have experienced a slight delay in traffic towards US & CA
Second Incident start time: 2023-07-05 15:44 UTC Second Incident restoration time: 2023-07-05 15:46 UTC
Posted Jul 05, 2023 - 18:26 UTC
Update
Our monitoring has picked up further disturbances on our US3 site and our engineers are currently investigating the matter.
Corresponding redundant endpoints are available: us7.smpp.api.sinch.com us7.httpsms.api.sinch.com us7.httplookup.api.sinch.com
Posted Jul 05, 2023 - 16:03 UTC
Monitoring
The disturbance has stabilized, and we are currently not observing any remaining impact. We are closely monitoring the stability.
Impact: Clients may have experienced connectivity issues towards US3, and a subset of clients may have experienced a slight delay in traffic towards US & CA
Incident start time: 2023-07-05 13:53 UTC Incident restoration time: 2023-07-05 14:20 UTC
Posted Jul 05, 2023 - 14:44 UTC
Update
As an effect of the network disturbance we are observing a slight increase in traffic delay towards the United States and Canada. We are continuing to investigate.
Posted Jul 05, 2023 - 14:23 UTC
Investigating
We are currently experiencing a network disturbance on our US3 site. Our engineers are currently investigating.