Delivery Issue Mexico - Telcel

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2025-11-25 03:56 UTC
Incident End Time: 2025-11-25 04:14 UTC
Posted Nov 25, 2025 - 07:53 UTC

Monitoring

Service is operational and we are actively monitoring the situation.
Posted Nov 25, 2025 - 05:21 UTC

Investigating

We are currently observing delivery issues in Mexico - Telcel

Incident Start Time: 2025-11-25 03:56 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Posted Nov 25, 2025 - 04:12 UTC
This incident affected: External Connectivity (SMS - LATAM).