DI MMS 365 – MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT#MNOC-43589

Incident Report for Sinch

Resolved

MM7 queues built within our platform have cleared and traffic is processing normally.
We will continue to monitor.

Impact ::
Mobile Terminating (MT) Traffic: Not impacted
Mobile Originated (MO) Traffic: Not impacted
DR Notification : Not impacted

Incident Start Date & Time (GMT) : 13-Oct-2022 15:00 Hrs.
Incident End Date & Time (GMT) : 14-Oct-2022 04:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Posted Oct 14, 2022 - 04:19 UTC

Update

We are continuing to work on a fix for this issue.

Posted Oct 13, 2022 - 23:33 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 13, 2022 - 19:30 UTC

Investigating

Ticket Number : : MNOC-43589
Services :: DI MMS 365 – MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

We will update on further improvements.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery

Incident Start Date & Time (GMT) : 13-Oct-2022 15:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Posted Oct 13, 2022 - 15:37 UTC

This incident affected: Sinch DI Services (MM4 (MMS 365)).