We like to inform that the delay in delivery of Multimedia messages has been successfully resolved. Our technical team has addressed the issue and delivery of Multimedia traffic has been restored.
Incident Start Date & Time (GMT) : 14 Aug 2023 15:15 Hrs. Incident End Date & Time (GMT) : 15 Aug 2023 00:25 Hrs.
We appreciate your patience and understanding.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Aug 15, 2023 - 00:49 UTC
Investigating
Ticket Number :: MNOC-49685 Services:: DI MMS 365 - MM7
Description :: Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform. This would potentially cause delay in delivery for Multimedia messages.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : 14 August 2023 15:15 Hrs.