All the queues related to DR traffic within our platform have cleared.
Traffic has been resumed back to normal.
Impact :: Mobile Terminating (MT) Traffic: Not Impacted Mobile Originated (MO) Traffic: Not Impacted DR Notification : Not Impacted Message Manager: : NA Extranet : NA
Incident Start Date & Time (GMT) : 27 April 2023 12:25 GMT Incident End Date & Time (GMT) : 27 April 2023 06:20 GMT
A fix has been implemented and we are monitoring the results.
Posted Apr 28, 2023 - 06:24 UTC
Update
Dear Client,
The queues are due to high traffic. Queues are decreasing gradually.
We will continue to monitor and update on further improvements.
Posted Apr 28, 2023 - 05:56 UTC
Identified
The queues are due to high traffic. Queues are decreasing gradually. We will continue to monitor and update on further improvements.
Posted Apr 28, 2023 - 01:00 UTC
Investigating
Ticket Number :: MNOC-47387, MNOC-47503 Services:: DI SMS 365(SMS)
Description :: Our internal monitoring has alerted to an incident, we are observing queues built within SMSx platform. Few of our customer connected to SMSx platform may observe potential delay in delivery for DR messages.
Impact :: Mobile Terminating (MT) Traffic: Not Impacted Mobile Originated (MO) Traffic: Not Impacted DR Notification : Potential Delay in delivery Report Manager Access : Not Impacted Report Manager Statistics : Not Impacted
Incident Start Date & Time (GMT) : 27 April 2023 12:25 GMT
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Apr 27, 2023 - 13:43 UTC
This incident affected: Sinch DI Services (SMS 365 Operator RoW).