Delivery Issue France - Bouygues

Incident Report for Sinch

Resolved

This incident has been resolved.

Posted Jan 21, 2020 - 18:20 UTC

Monitoring

After further investigation we have identified that the issue is isolated to Delivery reports and MO traffic, linked to one of multiple connections to the operator. The connection facing this issue is now removed and currently traffic works well in both directions. We are monitoring to ensure queued MO’s and DR’s on that specific connection arrives.

Posted Jan 21, 2020 - 12:35 UTC

Investigating

We are observing delivery issue towards Bouygues Telecom - France.
Impact: Clients may experience delayed or missing MT and MO messages.
We are working with the operator to resolve this issue.

Posted Jan 21, 2020 - 11:46 UTC

This incident affected: External Connectivity (SMS - EMEA).