Delivery Report Degradation - AT&T USA

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2024-04-04 16:00 UTC
Incident End Time: 2024-04-04 21:40 UTC
Posted Apr 05, 2024 - 06:03 UTC

Update

We are continuing to investigate this issue.
Posted Apr 05, 2024 - 02:01 UTC

Update

We are continuing to investigate this issue.
Posted Apr 04, 2024 - 21:04 UTC

Update

We are continuing to investigate this issue.
Posted Apr 04, 2024 - 18:39 UTC

Investigating

We are currently observing issues with delivery reports for a subset of shortcodes towards AT&T USA.

Impact: Clients may experience missing delivery receipts/Late delivery receipts towards AT&T USA.

We will update as soon as we have more information.
Posted Apr 04, 2024 - 18:37 UTC
This incident affected: External Connectivity (SMS - US - ShortCode).