We are writing to inform you that this incident is now resolved. Sinch redirected outbound traffic towards affected suppliers/carriers during this time to minimize traffic impact. The issue has been rectified and a fix has been implemented. Mentioned internal queues have been drained, and all traffic has returned to normal activity.
Type: Network Disturbance Start Time: 2021-01-11 06:50 UTC End Time: 2021-01-11 07:30 UTC Root cause: Networking hardware failure Confirmed impacted countries: France, Italy & Turkey
Impact: Clients may have experienced delays in MO/MT/DR while sending or receiving traffic.
In case you need further information, please contact technical support at support@sinch.com.
Sincerely, Sinch
Posted Jan 11, 2021 - 07:56 UTC
Investigating
Dear Client,
We are writing to inform you that we are currently seeing a network disturbance causing delayed MT/MO delivery. Traffic will be queued internally.
Type: Network Disturbance Start Time: 2021-01-11 06:50 UTC End Time: TBA
Impact: Clients may experience delays in MO/MT/DR while sending or receiving traffic.
In case you need further information, please contact technical support at support@sinch.com.