DI SMS 365 | Enterprise Messaging | Delay in delivery of DR traffic | TT# MNOC-36162

Incident Report for Sinch

Resolved

All queues are cleared and traffic is resumed back to normal.
Will will continue to monitor the traffic.

Incident Start Date & Time (GMT) : 29th Dec 2021 19:45 Hrs.
Incident Start Date & Time (GMT) : 29th Dec 2021 22:00 Hrs.

Posted Dec 29, 2021 - 22:08 UTC

Investigating

Ticket Number :: MNOC-36162
Services:: DI SMS 365

Description ::
Currently, we are observing queues built up for DR traffic within our platform.
Some of our customers may observe potential delay in delivery of DR traffic from SDI.
We are working on high priority to resolve the issue, and will update on any further improvements.

Impact ::
Mobile Terminating (MT) Traffic: Not impacted
Mobile Originated (MO) Traffic: Not impacted
DR Notification : Potential delay in delivery
Report Manager Access : Not impacted
Report Manager Statistics : Not impacted

Incident Start Date & Time (GMT) : 29th Dec 2021 19:45 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Posted Dec 29, 2021 - 20:29 UTC