Delivery Issue Mexico - Telcel

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2024-12-09 17:42 UTC
Incident End Time: 2024-12-09 20:20 UTC
Posted Dec 09, 2024 - 21:31 UTC

Update

We are continuing to investigate this issue.
Posted Dec 09, 2024 - 21:01 UTC

Investigating

We are currently observing delivery issues towards Mexico - Telcel.

Incident Start Time: 2024-12-09 17:42 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Posted Dec 09, 2024 - 19:46 UTC
This incident affected: External Connectivity (SMS - LATAM).