Ticket Number :: MNOC-45534 Services:: DI MMS 365 - MM7
Description :: • All queues have been cleared and traffic is resumed back to normal. • Support teams verified the same and found the issue is resolved. • Support teams will continue to monitor the traffic.
Impact :: Mobile Terminating (MT) Traffic: Not Impacted Mobile Originated (MO) Traffic: Not Impacted DR Notification : Not Impacted Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) :21 January 2023 15:30 Hrs Incident End Date & Time (GMT) : 21 January 2023 22:00 Hrs.
A fix has been implemented and we are monitoring the results.
Posted Jan 21, 2023 - 21:57 UTC
Identified
MM7 queues are due to high traffic. Currently, we observe queues are decreasing. We will continue to monitor and update on further improvements.
Posted Jan 21, 2023 - 18:34 UTC
Investigating
Ticket Number :: MNOC-45534 Services:: DI MMS 365 - MM7
Description :: Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform. This would potentially cause delay in delivery for Multimedia messages.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery
Incident Start Date & Time (GMT) : 21 January 2023 15:30 Hrs.