DI SMS 365| Enterprise Messaging | Delay in delivery of DLR traffic | TT# MNOC-34509

Incident Report for Sinch

Resolved

Queues built up for DR traffic within our platform has cleared and the traffic has resumed to normal.
We will continue to monitor.


Impact ::

Mobile Terminating (MT) Traffic: Not impacted
Mobile Originated (MO) Traffic: Not impacted
DR Notification : Not impacted
Report Manager Access : Not impacted
Report Manager Statistics : Not impacted

Incident Start Date & Time (GMT) : 02 Nov 2021 20:30 Hrs.
Incident End Date & Time (GMT) : 02 Nov 2021 22:00 Hrs.


If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted Nov 02, 2021 - 23:17 UTC

Investigating

Ticket Number :: MNOC-34509
Services:: DI SMS 365

Description ::

Currently, we are observing queues built up for DR traffic within our platform.
Few customers may observe a potential delay in delivery of DLR traffic from SDI .
We are working at high priority to resolve the issue, and will update on any further improvements

Impact ::

Mobile Terminating (MT) Traffic: Not impacted
Mobile Originated (MO) Traffic: Not impacted
DR Notification : Potential delay in delivery
Report Manager Access : Not impacted
Report Manager Statistics : Not impacted

Incident Start Date & Time (GMT) : 02 Nov 2021 20:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted Nov 02, 2021 - 20:48 UTC