This issue has been resolved. The the Statistics reported over Report Manager are updating correctly, and there is no delay in retrieving the data.
Start Date and Time(GMT): 05th December 2024 13:45 GMT End Date and Time(GMT): 05th December 2024 15:40 GMT
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Dec 05, 2024 - 16:42 UTC
Investigating
Services :: DI SMS 365
Ref Number :: MNOC-56696
Start Date and Time(GMT): 05th December 2024 13:45 GMT
Description: Our internal monitoring has alerted to an incident, that the Statistics reported over Report Manager are delayed and therefore customer may not be able to some of their latest transactions
We are treating this on priority and our supports are triaging for a recovery.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Dec 05, 2024 - 14:12 UTC
This incident affected: Sinch DI Services (SMS 365 Operator RoW).