All the queues have been processed and the issue has been resolved.
Incident Start Date & Time (GMT) : Sun May 14 17:15 GMT 2023 Incident End Date & Time (GMT) : Mon May 15 01:03 GMT 2023 If you have any questions or concerns, please email essupport.digitalinterconnect@sinch.com.
Posted May 15, 2023 - 01:07 UTC
Monitoring
Dear Client,
We are writing to inform you that queues are still processing at the moment, We are actively monitoring the status and update on further progress.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.
Posted May 15, 2023 - 00:57 UTC
Update
We are continuing to investigate this issue.
Posted May 15, 2023 - 00:55 UTC
Investigating
Ticket Number :: MNOC-47849 Services:: DI MMS 365 - MM7
Description :: Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform. This would potentially cause delay in delivery for Multimedia messages.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : Sun May 14 17:15 GMT 2023