This incident has been resolved and the traffic towards O2 and E-Plus Germany is stable.
Incident Start Time: 2020-10-25 20:45 UTC. Incident End Time: 2020-10-26 02:00 UTC.
If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com.
Posted Oct 26, 2020 - 08:16 UTC
Monitoring
Dear Clients,
We are writing to inform you that traffic towards O2 & E-Plus network has been normalized since 2020-10-26 at 02:00 UTC We are continuously monitoring and will provide updates upon further degradations or resolution.
We appreciate your patience while the operator worked to resolve this issue and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com.
Posted Oct 26, 2020 - 05:12 UTC
Investigating
Dear Client,
We are writing to inform you that we are currently observing traffic degradation towards O2 and E-Plus network in Germany. The matter is currently being investigated with the operator.
Start Time: 2020-10-25 20:45 UTC
Impact: Clients may experience failed or delayed traffic to and from O2 and E-Plus network in Germany.
We appreciate your patience while this is being investigated. If you have any questions or concerns please do not hesitate to reach out to support@sinch.com
Posted Oct 26, 2020 - 01:30 UTC
This incident affected: External Connectivity (SMS - EMEA).