Delivery Issue - Canada - ISP Telecom

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2025-09-23 06:47 UTC
Incident End Time: 2025-09-23 10:13 UTC

Posted Sep 23, 2025 - 13:45 UTC

Update

We are continuing to investigate this issue.

Posted Sep 23, 2025 - 11:01 UTC

Investigating

We are currently observing delivery issues towards Canada - ISP Telecom

Incident Start Time: 2025-09-23 06:47 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Posted Sep 23, 2025 - 09:39 UTC

This incident affected: External Connectivity (SMS - CA - ShortCode, SMS - CA - Toll Free, SMS - US - ShortCode).