Incident has been resolved. Queues have been processed completely.
Incident Start Date & Time (GMT) : 13 September 2023, 20:50 Hrs. Incident End Date & Time (GMT) : 13 September 2023, 22:25 Hrs.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Sep 13, 2023 - 23:35 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Sep 13, 2023 - 22:13 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Sep 13, 2023 - 21:58 UTC
Investigating
Ticket Number :: MNOC-50137 Services:: DI SMS 365-Operator Services
Description :: Our monitoring indicates that DR Notification messages are being held from processing and delivering due to downstream connectivity anomalies and therefore, few of our customers may observe DR & MO delays. Our Support Groups are actively triaging on priority for a restoration / remediation.
As we make more progress, we'll keep you informed.
Impact :: Mobile Terminating (MT) Traffic: No Impact. Mobile Originated (MO) Traffic: Delay in Delivery DR Notification : Delay in Delivery
Incident Start Date & Time (GMT) : 13 September 2023, 20:50 Hrs.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Sep 13, 2023 - 21:31 UTC
This incident affected: Sinch DI Services (SMS 365 Operator RoW, SMS 365 Operator US).