DI SMS 365 | Enterprise Messaging | Delay in delivery of DR traffic | TT# MNOC-35988

Incident Report for Sinch

Resolved

The queues have processed and traffic is resumed to normal.
We will continue to monitor.

Incident Start Date & Time (GMT) : 21st Dec 2021 20:45 Hrs.
Incident End Date & Time (GMT) : 21st Dec 2021 22:30 Hrs.

Posted Dec 21, 2021 - 22:39 UTC

Investigating

Ticket Number :: MNOC-35988
Services:: DI SMS 365

Description ::
Currently, we are observing queues built up for DR traffic within our platform.
Some of our customers may observe potential delay in delivery of DR traffic from SDI.
We are working on high priority to resolve the issue, and will update on any further improvements.

Impact ::
Mobile Terminating (MT) Traffic: Not impacted
Mobile Originated (MO) Traffic: Not impacted
DR Notification : Potential delay in delivery
Report Manager Access : Not impacted
Report Manager Statistics : Not impacted

Incident Start Date & Time (GMT) : 21st Dec 2021 20:45 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Posted Dec 21, 2021 - 21:18 UTC