DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT# MNOC-38767

Incident Report for Sinch

Resolved

All queues have been cleared and traffic is resumed back to normal.
We will continue to monitor the traffic.

Incident Start Date & Time (GMT) : 1st April 2022 21:30 Hrs.
Incident Start Date & Time (GMT) : 4th April 2022 08:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Posted Apr 04, 2022 - 08:31 UTC

Update

The queues are gradually decreasing and we will update with further improvements.

Posted Apr 03, 2022 - 23:00 UTC

Update

The queues are gradually decreasing and we will update with further improvements.

Posted Apr 03, 2022 - 20:54 UTC

Update

The queues are gradually decreasing and we will update with further improvements.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Posted Apr 03, 2022 - 18:37 UTC

Update

Posted Apr 03, 2022 - 16:13 UTC

Update

MM7 queues are gradually decreasing.
NOC Team is continuously monitoring the MM7 queues & will update with further improvements.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Posted Apr 03, 2022 - 12:46 UTC

Update

MM7 queues are gradually decreasing.

NOC Team is continuously monitoring the MM7 queues & will update with further improvements.

Posted Apr 02, 2022 - 23:44 UTC

Update

MM7 queues are gradually decreasing.

NOC Team is continuously monitoring the MM7 queues & will update with further improvements.

Posted Apr 02, 2022 - 22:21 UTC

Update

MM7 queues are gradually decreasing.

NOC Team is continuously monitoring the MM7 queues & will update with further improvements.

Posted Apr 02, 2022 - 20:22 UTC

Update

NOC Team is continuously monitoring the MM7 queues & will update with further improvements.

Posted Apr 02, 2022 - 17:50 UTC

Update

The queues are still reducing, we will update on further progress.

Posted Apr 02, 2022 - 15:27 UTC

Identified

The queues are due to high traffic and are reducing gradually.

We will update on further progress

Posted Apr 02, 2022 - 09:57 UTC

Investigating

Ticket Number :: MNOC-38767
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 1st April 2022 21:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.

Posted Apr 01, 2022 - 22:40 UTC

This incident affected: Sinch DI Services (MM4 (MMS 365)).