DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | MNOC-39689

Incident Report for Sinch

Resolved

MM7 queues have been successfully processed.
Incident is resolved.
Posted May 11, 2022 - 03:17 UTC

Update

The queues are gradually decreasing.
We will update on further improvements.
Posted May 10, 2022 - 17:10 UTC

Update

The queues are gradually decreasing.
We will update on further improvements.
Posted May 10, 2022 - 07:12 UTC

Update

The queues are gradually decreasing.
We will update on further improvements.
Posted May 10, 2022 - 05:18 UTC

Update

The queues are gradually decreasing.
We will update on further improvements.
Posted May 10, 2022 - 02:42 UTC

Investigating

Ticket Number :: MNOC-39689
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 09 May 2022 18:30 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Posted May 09, 2022 - 19:10 UTC
This incident affected: Sinch DI Services (MM4 (MMS 365)).