Operator Notification - Sprint US

Incident Report for Sinch

Resolved

This incident has been resolved.
Posted Aug 14, 2020 - 07:55 UTC

Update

Dear Client,


We are writing to inform you that the operator has resolved this incident and we are observing normalised traffic towards Sprint US.


Incident start time: 2020-08-14 06:13 UTC

Incident end time: 2020-08-14 07:11 UTC

Please contact support@sinch.com should you require further information or assistance
Posted Aug 14, 2020 - 07:55 UTC

Investigating

Dear Client,


We are writing to inform you that we are observing delivery issues towards Sprint US

Impact: Clients may experience delayed or rejected Shortcode traffic from & towards Sprint US.


Incident start time: 2020-08-14 06:13 UTC

We appreciate your patience and apologise for any inconvenience experienced while we are working with the operator to resolve this issue.


Please contact support@sinch.com should you require further information or assistance
Posted Aug 14, 2020 - 06:46 UTC
This incident affected: External Connectivity (SMS - US - ShortCode, SMS - US - Toll Free).