Performance degradation - Customer Portal
Incident Report for Sinch
Resolved
This incident has been resolved.
Posted Nov 19, 2021 - 09:30 UTC
Monitoring
Dear client,

We are writing to inform you that our engineers have implemented a fix and we are currently observing stable performance, we will continue to monitor the results.

Start Time: 2021-11-16 09:30 UTC
End Time: 2021-11-18 12:00 UTC

If you have any further questions or concerns, please, do not hesitate to reach out to support@sinch.com
Posted Nov 18, 2021 - 11:15 UTC
Investigating
Dear Client,

We are writing to inform you that we are experiencing degraded performance for our customer portal.

Incident Start Time: 2021-11-16 09:30 UTC
Incident End Time: TBD

Our engineers are working to restore service as soon as possible.

We apologize for any inconvenience this may cause and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Posted Nov 17, 2021 - 15:34 UTC
This incident affected: Customer Portal (Payment, SMS Administration, Numbers Administration, Analytics, Customer Support, 2FA).
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