Performance degradation - Customer Portal

Incident Report for Sinch

Resolved

This incident has been resolved.

Posted Nov 19, 2021 - 09:30 UTC

Monitoring

Dear client,

We are writing to inform you that our engineers have implemented a fix and we are currently observing stable performance, we will continue to monitor the results.

Start Time: 2021-11-16 09:30 UTC
End Time: 2021-11-18 12:00 UTC

If you have any further questions or concerns, please, do not hesitate to reach out to support@sinch.com

Posted Nov 18, 2021 - 11:15 UTC

Investigating

Dear Client,

We are writing to inform you that we are experiencing degraded performance for our customer portal.

Incident Start Time: 2021-11-16 09:30 UTC
Incident End Time: TBD

Our engineers are working to restore service as soon as possible.

We apologize for any inconvenience this may cause and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com

Posted Nov 17, 2021 - 15:34 UTC

This incident affected: Dashboard.sinch.com (Payment, SMS Administration, Numbers Administration, Analytics, Customer Support, 2FA).