All the queues built within SMSx platform are cleared and the issue has been resolved.
Incident Start Date & Time (GMT) : 30 April 2023 22:45 GMT
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted May 01, 2023 - 00:38 UTC
Monitoring
All the queues related to DR are cleared. We will continue to monitor and update on further.
Posted Apr 30, 2023 - 22:45 UTC
Investigating
Ticket Number :: MNOC-47591 Services:: DI SMS 365(SMS)
Description :: Our internal monitoring has alerted to an incident, we are observing multiple queues built within SMSx platform. Few of our customer connected to SMSx platform may observe potential delay in delivery for DR messages.
Impact :: Mobile Terminating (MT) Traffic: Not Impacted Mobile Originated (MO) Traffic: Not Impacted DR Notification : Potential Delay in delivery Report Manager Access : Not Impacted Report Manager Statistics : Not Impacted
Incident Start Date & Time (GMT) : Sun Apr 30 16:21 GMT 2023
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Apr 30, 2023 - 16:32 UTC
This incident affected: Sinch DI Services (SMS 365 Operator RoW).