Incident Start Date and Time (GMT):: 28 March 2022 10:00 Hrs. Incident End Date and Time (GMT):: 28 March 2022 10:20 Hrs.
Description: Our Customer Ticketing portal could have been inaccessible to few of our customers, resulting in inability to create tickets. Our Support Groups worked on high priority to resolve the issue and fixed the issue. Customer Ticketing portal is accessible now.
Impact: Customer Ticketing portal was down, unable to create tickets and view the created tickets. Customer Ticketing portal is accessible now.
If you have any questions or concerns, with regards to Operator Services platform, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted Mar 28, 2022 - 10:23 UTC
This incident affected: Sinch DI Services (MM4 (MMS 365), E-mail 365, SMS 365 Operator RoW, International SMS 365).