We are writing to inform you that queues have been cleared. We have also verified and there is no service impact further regarding this issue.
Incident Start Time: 17 April 2022 18:00 Hrs. Incident End Time: 18 April 2022 09:00 Hrs.
We consider this issue as resolved.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com
Posted Apr 18, 2022 - 10:00 UTC
Update
We are continuing to work on a fix for this issue.
Posted Apr 18, 2022 - 05:43 UTC
Update
We are continuing to work on a fix for this issue.
Posted Apr 18, 2022 - 00:44 UTC
Identified
The issue has been identified and NOC team is working with the respective support team to fix the issue and will update will further improvements.
Posted Apr 17, 2022 - 22:19 UTC
Investigating
Ticket Number :: MNOC-39115 Services:: DI E-Mail 365
Description :: Currently, NOC team is observing that messages are not delivering towards one of the E_MAIL 365 platform. Few customers may observe a potential delay in delivery for E_MAIL 365 traffic.
Impact :: E-MAIL 365 traffic: Potential delay in delivery
Incident Start Date & Time (GMT) : 17 April 2022 18:00 Hrs.